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❓ Frequently Asked Questions

Everything you need to know about First Shop

Browse our products, click "View Details" on any product, select your size, and click "Buy Now" to proceed to checkout. Fill in your delivery details and complete the payment.
We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD). All online payments are secure and encrypted.
Standard delivery takes 5–7 business days depending on your location. We offer free delivery on all orders.
Yes, you can return products within 30 days of delivery. The product must be unused, in original packaging, with tags intact. Please record a parcel opening video when you receive your order — this is required for return verification.
After placing your order, you will receive a confirmation email with tracking details. You can also contact us at [email protected] with your order ID for a status update.
Refunds are typically processed within 5–6 business days after we receive and verify the returned product. The entire process takes about 6–8 business days.
Yes, all products sold on First Shop are 100% authentic. We carefully curate our collection to ensure quality and value for every customer.
You can reach us at [email protected]. We reply within 24–48 hours. You can also visit our Contact Us page to send us a message directly.